Dr. Crystal Wu obtained her PhD in Management from Lingnan University. Crystal teaches management related courses including Business Policy and Strategy, Corporate Social Responsibility, Organizational Behavior, Management of Change, Service Leadership, etc. Crystal has provided consultation and supervision on students’ service-learning projects.
Research and Teaching Interests
Servant Leadership, Service Learning, Corporate Social Responsibility and Conflict Management.
Intellectual Contributions (Publications, Conferences, Books, Book Chapters, etc.)
Wong, A. H. K., Wu, C. X., Whitla, P., & Snell, R. S. (2022). How LMX and marketing capabilities guide and motivate customer-facing employees’ learning. Journal of Business Research, 138, 161-169.
Snell, R., Chan, M., Wu, C. X. & Chan, C. (2019). Service Leadership Emergence through a Service-Learning Programme Involving Summer Internships in Hong Kong. Michigan Journal of Community Service Learning, 25(2), 167-199.
Chen, T., Snell, R., & Wu, C. X. (2018). Comparing the Effects of Service-Learning versus Non-Service-Learning Project Experiences on Service Leadership Emergence and Meaning Schema Transformation. Academy of Management Learning & Education, 17(4), 474-495.
Wu, C. X., Snell, R., & Wang, L. J. “Promoting Cooperative Compliance by Financially Licensed Firms in Hong Kong: A Relational Signaling Perspective”, presented at 2021 Academy of International Business Asia Pacific Regional Conference organized by The Hang Seng of Hong Kong & Mahidol University, 3-5 December 2021.
Wu, C. X. & Wang, L. J. “The discretionary power of Hong Kong Securities and Futures Commission when conducting inspections on licensed firms”, presented at The 2020 Academy of International Business (AIB) Southeast Asia Regional Conference organized by The Hang Seng of Hong Kong, 8-10 December 2020.
Wu, C. X. & Snell, R. “How leaders and followers reinforce each other’s human energy sustainability: The role of servant leadership”, presented at The 7th World Business Ethics Forum, organized by Macau University and Hang Seng Management College, Macau & Hong Kong 2-4 December 2018.
Wu, C. X. “How MNC subsidiaries collaborate with local stakeholders for creating shared value initiatives: A case study of Swire Coca-Cola Beverages Xiamen”, presented at the 27th annual World Business Congress, organized by Hang Seng Management College, at Macau and Hong Kong 10-14 June 2018.
Wu, C. X. “How servant leaders emerge: exploring the dispositional and situational influences on servant leadership behaviour”, presented at 2018 Postgraduate conference on interdisciplinary and comparative learning: Positioning the Young Scholar for academic excellence, organized by Lingnan University, Hong Kong 24 March 2018.
Liao, E. Y., Chen, Y., & Wu, X. (2010). Relationship Conflict in the Leader Relationship in China: Goal Interdependence as Antecedent. AOM Annual Conference 2010, Montreal, CA.
Research Grants and Awards
Research Achievement Award from Hang Seng University of Hong Kong, for 2020-2021.
Business and Professional Engagement (including membership)
Certified Internal Auditor (Inactive).
School of Business
Lee Quo Wei Academic Building, Yuen Campus,
The Hang Seng University of Hong Kong,
Hang Shin Link, Siu Lek Yuen, Shatin,